FAQ
Do you provide International delivery?
We are delighted to provide international delivery. Please contact us before purchasing to confirm prices. Depending on where you are in the world, prices can range from £10 - £40.
How do I return an item?
Please email us at silenziokidswear@gmail.com to return any items or see our returns page for more information.
What is your returns policy?
You have the right to return your items within 14 days of you purchasing your order. Items can be exchanged or fully refunded providing they are undamaged, in their original packaging, unworn and with all tags/labels still attached. Packing and shipping costs will not be refunded on orders. Please send all items with proof of posting, we reserve the right to refuse a refund if you are unable to provide proof of posting. If for any reason when an item is returned to us and we do not receive it, we will ask you to provide proof of posting.
Silenzio Kidswear reserves the right to change its payment procedures at any time without prior notice to you.
Please contact us for our returns address.
How do I track my order?
Once you have made your order we will send you your tracking code and you can track your order at https://www.royalmail.com/track-your-item.
This will guide you through it but if you have any questions feel free to email us and we will be happy to help you.
How can I contact your couriers?
Go to www.royalmail.co.uk to contact the courier.
What are your delivery options?
We use Royal Mail for all of our deliveries.
Can I exchange my item?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our store. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, live chat, or our contact us page, so that they can work to get you your goods as soon as possible.
My discount code is not working?
We are sorry you are having trouble checking out, please note that some discount codes expire so please contact us so we can check this for you.